Shipping policy
1. Shipping Information
At ar.chiel, we strive to provide fast and reliable shipping for all our jewelry. By placing an order on our website, you agree to the following shipping terms:
2. Creation Time for Jewelry
Since all our jewelry is handmade, the creation time for each piece is 4 weeks. This means your order will be crafted within this period before it is shipped.
3. Shipping Time
Your order will be shipped no later than 1 month after the order date. You will receive a shipping confirmation and tracking number once your order has been dispatched.
4. Shipping Methods & Costs
We ship our products via the following carriers:
- Bpost (Belgium): Shipping within Belgium and to selected international destinations.
- PostNL (The Netherlands): Shipping within the Netherlands and to selected international destinations.
Shipping costs are calculated at checkout, based on the chosen shipping method and your delivery address.
5. Order Processing Time
Orders are processed within 4 weeks, as each piece of jewelry is made to order. Orders placed on weekends or holidays will be processed on the next business day.
6. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation and tracking number via email so you can track your delivery status.
7. International Shipping
We offer international shipping to select countries. Delivery time may vary depending on the destination.
8. Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
9. Shipping Delays
While we strive to ensure timely delivery, please note that delays can occur due to unforeseen circumstances, such as extreme weather, customs processing, or high demand. We will notify you promptly if there is a significant delay with your order.
10. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately at info@archiel.be. We will work with you to resolve the issue and, if applicable, send a replacement or issue a refund.
12. Contact Us
If you have any questions regarding our shipping policies, please contact us at info@archiel.be.