privacy policy

1. Introduction

At archiel we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.

2. Information we collect

We may collect the following types of personal information:

• Contact information: name, e-mail address, phone number and mailing address.
• Payment information: card details and billing address, processed securely by third-party payment providers.
• Order details: products purchased, order number and purchase history.
• Website usage data: IP address, browser type and browsing behaviour, collected through cookies and analytics tools.

3. How we use your information

We use the information we collect to:

• Process and fulfil your orders.
• Communicate with you about your order status, shipping updates or customer service questions.
• Send marketing e-mails and occasional offers — you can unsubscribe at any time.
• Improve our website and customer experience through data analysis.

4. Sharing your information

We never sell your personal information. We may share data with:

• Service providers: payment processors, shipping companies and e-mail marketing platforms.
• Authorities: when required by law or to protect our legal rights.

5. Security

We apply industry-standard security measures to protect your personal information. Please note that no online transaction can be guaranteed to be 100% secure.

6. Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

7. Your rights

You have the right to access, correct or delete your personal information. To exercise these rights, contact us at info@archiel.be.

8. Changes to this policy

We may update this privacy policy from time to time. Any changes are published on this page together with a new update date.

9. Contact

For any question or concern about this privacy policy, write to info@archiel.be.