refund policy
Made to order
Because most of our pieces are made to order by hand, refunds are not available once an item has been shipped. By purchasing from our website, you agree to this policy.
Before you order
Please review the product details carefully before placing your order. If you are unsure about sizing, have a look at our size guide, order the €5 ring sizer, or simply send us an e-mail — we are happy to help you choose.
Damaged or incorrect items
If your piece arrives damaged or is not what you ordered, contact us as soon as possible and we will resolve it with you.
How to contact us
For any question, concern or issue regarding this refund policy, e-mail us at info@archiel.be.
Questions? Write to info@archiel.be or visit our contact page.