shipping policy
1. Shipping information
At archiel we aim to ship every piece as carefully and reliably as it was made. By placing an order on this website, you agree to the shipping terms below.
2. Creation time
All our jewelry is handmade. Each piece is cast and finished to order, which means your order is crafted before it is shipped. The creation time is indicated in the product description.
3. Order processing time
Orders are processed within 3 weeks, as each piece of jewelry is made to order. Orders placed during weekends or holidays are processed on the next business day.
4. Shipping methods & costs
Shipping costs are calculated at checkout, based on the shipping method you choose and your delivery address.
5. Tracking your order
Once your order has been dispatched you receive a shipping confirmation and a tracking number by e-mail, so you can follow your delivery at any time.
6. International shipping
We ship internationally to a selection of countries. Delivery times may vary depending on the destination and local customs handling.
7. Address accuracy
Please make sure your shipping address is correct and complete. We cannot be held responsible for packages that are lost or delayed because of an incorrect or incomplete address.
8. Shipping delays
We do everything we can to deliver on time, but delays can occur due to circumstances beyond our control, such as extreme weather, customs processing or exceptional demand. If there is a significant delay with your order, we will let you know promptly.
9. Lost or damaged items
If your order arrives damaged or gets lost in transit, contact us at info@archiel.be as soon as possible. We will look into it with you and, where applicable, send a replacement or issue a refund.
10. Contact
For any question about shipping, you can always reach us at info@archiel.be.
Questions? Write to info@archiel.be or visit our contact page.